Summary: We offer a 7-day satisfaction review for new clients. Ad spend paid to platforms is non-refundable.
GrowthRoot is committed to delivering high-quality growth marketing services. This policy outlines the conditions under which refunds may be considered.
Monthly retainer fees are invoiced in advance and are generally non-refundable once the service period has commenced.
New clients may request a formal review within 7 calendar days of receiving their first deliverable. At our discretion, we may offer a partial credit of up to 50% of the first month's retainer fee.
Ad spend paid to Google, Meta, or other platforms is non-refundable and governed by the respective platform's refund policies.
Email Getconnect@growthroot.site with your company name, invoice number, and description of your concern. We respond within 5 business days.